FAQs

About SGX Cares Bull Charge

1. Who are the beneficiaries of the SGX Cares Bull Charge?
Partnering Community Chest, we work closely with our five beneficiaries, namely Autism Association (Singapore), AWWA Ltd, Fei Yue Community Services, HCSA Community Services, and Shared Services for Charities. You may read more about them here.

2. What are the upcoming events of SGX Cares Bull Charge this year?
Due to COVID-19, there will only be one fundraising event this year. SGX Cares Bull Charge Virtual Charity Run 2021 will take place from 29 October to 7 November 2021.

3. What were the previous fundraising events and activities?
You may read more about our fundraising events and activities here. Also, you may view photos of past Bull Charge events in our gallery here.

About SGX Cares Bull Charge Virtual Charity Run 2021

1. When does the virtual run happen?
Friday, 29 October, 6.00pm to Sunday, 7 November, 8.00pm (Singapore time). Chief Challenge kicks off on Friday, 29 October at 6.00pm, followed by Mass Run at 6.30pm.

2. Where can I run?
You are able to run at any location (parks, stadiums). Please ensure that you do not run in large groups and adhere to the safety distancing measures. Do look out  for any updates on the MOH website.

3. How do I start my run/walks? 
You will need to download the event mobile app to track your runs/walks. Please refer to more details in the next section.

4. How is my run being tracked?
The SGX Cares Bull Charge app uses GPS tracking to provide you with the distance covered during your walk or run. 

5. Can I run before the running period?
You may do so using the ‘Practice Mode’ but the distance covered will not be tabulated.

6. What is the cut off time?
The run will officially end on Sunday, 7 November, 8pm (SGT).

7. How do I submit my run?
Each run will be automatically recorded on your app. Be sure to start the tracking before each run.

8. I intend to run multiple days. How do I use the app to track this?
The app will capture details from each of your activity, up to 21km per day.

9. What is Chief Challenge?
Chief Challenge is a 3.2km virtual race, held exclusively for company heads and is held at the start of the SGX Cares Bull Charge Charity Run, before the kick-off for the Mass Run.

10. When does Chief Challenge start?
The virtual Chief Challenge will start on Friday, 29 October 2021, 6pm (SGT).

11. Can I join the Chief Challenge?
The Chief Challenge is an exclusive race exclusive for company heads only.

12. When will the SGX Cares Bull Charge app be available for download?
The SGX Cares Bull Charge app will be available in mid September. You will be notified via your registered email once the app is ready for download.

About SGX Cares Bull Charge App

Preparing for the SGX Cares Bull Charge Virtual Charity Run 2021

1. Setting up the SGX Cares Bull Charge App on your mobile device
Do I need a phone to participate in the SGX Cares Bull Charge Virtual Charity Run?
Participation in our Virtual Run does require a smart phone which can download apps as we will be using an Event App to automatically time everyone. You will need to have either an iOS or android operating system mobile phone in order to download the app.
   
Do I need the SGX Cares Bull Charge app to do the virtual run?
Yes, the SGX Cares Bull Charge Virtual Charity Run app is used to record and track all your runs or walks during the event period.
   
Where can I download the app?
The SGX Cares Bull Charge Virtual Charity Run App is available to download from the Apple App Store & Google Play Store. Click here to download.
For the APK file, please click here.
   
How do I claim my profile in the app?
Once you have completed your registration, you will receive a separate email to claim your profile.
You will need to download the SGX Cares Bull Charge app from the respective app stores then click on “Claim Your Profile” within the email. You will then be prompted to create an account within the app – which you will need to do using the same email address that you registered online with. This account just allows you to control your own privacy setting and will enable you to validate your entry.
Once your registration is verified with your app account, your entry will be yours and you can now use the app to participate in the runs.
   
Can I use the app on my apple watch or another smart watch?
The app can only be used on Android or Apple phones, but not on other devices such as watches.
   
How can I change km into miles?
The button in the bottom right-hand corner will lead you to settings. Here you can change the distance units.
   
How can I change the language?
The button in the top right-hand corner through your profile will lead you to settings. Here you can change the language. There are 6 options: English, Spanish, French, Portuguese, Chinese & German.
   
Does the system detect your default language?
The App will first check the language settings of your phone. When the language you have selected is available the App will be opened in your phone’s language. When this language is not available it will switch to the default language.
   
Do I need an internet or network connection to use the app?
Yes, a working internet or mobile data network connection is required when using the app.
   
How can I maximise my phone’s battery usage?
GPS tracking can use a lot of your phone’s battery. Make sure your phone is fully charged before you start your run.
Other ways to help reduce power usage include:
• Close all your other apps
• Download your playlist or podcast before your run
• Lower your screen brightness
If you are planning to walk your chosen distance and take your time, we recommend that you consider taking a portable power supply with you.
   
Phone settings
iPhone
Your phone’s location services must be enabled, follow these steps:
1. Go to Settings > Privacy > Location Services.
2. Make sure that Location Services is on.
3. Scroll down to find the app: SGX Cares Bull Charge Virtual Charity Run Tracker
4. Tap the app and select an option: (example here)
i. Choose “While Using the App”
ii. Enable “Motion & Fitness”
iii. Enable “Precise location” (iOS 14+)To improve accuracy:
1. Leave WIFI and Bluetooth ON during your activity.
2. Make sure your phone is not running in “Low Power Mode” (you’ll see a yellow battery light when this is happening). You can specifically disable it Settings->Battery: (example here)
3. Make sure your permissions are setup as follows. Go to Settings, scroll down to the app: SGX Cares Bull Charge Virtual Charity Run and compare the settings to this screenshot.
Specifically, make sure to enable Location (While Using) and Motion and Fitness. (example here). For iOS 14+, “Precise location” must be enabled too.
   
Android
When Battery Optimization is enabled, Android may restrict Location services and your GPS tracking information may be lost. For tracking to work properly on Android, you should disable any battery optimization settings including Power Saving Mode, Battery Management, Optimization or any third-party battery saver apps. First, please check that your location settings are set to High accuracy in Settings > Connections > Location > Locating method > High accuracy.Then, please follow these tips for your specific device:
Samsung: Settings > Apps > choose the menu in the upper right-hand > Special access > Optimize battery usage > All apps > Toggle OFF for SGX Cares Bull Charge Tracker.
LG: Settings > Battery & power saving > Battery usage > Ignore optimizations > turn ON for SGX Cares Bull Charge Tracker.
Motorola: Settings > Battery > choose the menu in the upper right > Battery optimization > Not optimized > All Apps > SGX Cares Bull Charge Tracker > Don’t Optimize.
HTC: Settings > Power > Battery optimization > Not optimized > All apps > SGX Cares Bull Charge Tracker > Don’t optimize > Done.
Sony: Settings > Battery > choose the menu in the upper right > Battery optimization > Apps > SGX Cares Bull Charge Tracker.
Huawei:
1. Huawei P20, Huawei P20 Lite, Huawei Mate 10
    Phone settings > Battery > App launch and then set SGX Cares Bull Charge Tracker app to “Manage manually” and make sure everything is turned on.
2. Turn Energy Settings to Normal and add SGX Cares Bull Charge Tracker to “Protected Apps.”
3. Settings > Apps > Advanced > Ignore optimizations > Allowed > All apps > SGX Cares Bull Charge Tracker > Allow.
4. Huawei P9 Plus: Phone settings > Apps > Settings > Special access > Ignore battery optimization > select allow for SGX Cares Bull Charge Tracker
Xiaomi (MIUI OS)
1. Settings > Additional Settings > Battery & performance > Manage apps battery usage > apps > SGX Cares Bull Charge Tracker.
2. Settings > Additional Settings > Privacy > Location > ensure you are using High Accuracy for Location Mode and allowing location access.Please Note: Some Androids may still experience issues due to manufacturer defects even when all settings are correct. The following article lists devices that are known to be
problematic: https://dontkillmyapp.com/
   
2. Using the App to record and track your runs/ walks
How is each event recorded?
Your tracking device for the SGX Cares Bull Charge Virtual Charity Run is your own phone. During event period, when you’re ready to start running, just click ‘Start Race’ and your phone’s GPS will be used to time your activity. Once you’ve completed your run or walk, you will need to click ‘STOP’ to save your run for the day.
Should you wish to run or walk multiple times within the same day, click on “Try Race Again” and “Yes” to reset your results. The previous activities will not be deleted or removed from the backend.
Please refer to the Mobile App User Guide for details.
Do note, the maximum distance you can run each day is up to 21km.
   
Can I complete the SGX Cares Bull Charge Virtual Charity Run on a treadmill?
As the activity tracking is done by GPS movement, you cannot complete the event on a treadmill as the app will not be able to detect any GPS data.
   
I opened the app on race day, and there is a countdown clock, but no start button.
Leading up to race day, you will see a countdown timer, telling you how many days-hours-min until the race begins. Once the race begins, you will see a green start button.
   
The race is saying ‘Starting has closed’, what should I do?
The race has set a pre-defined period where participants are eligible to start. Unfortunately, you have missed the cut-off for starting the race. You will not be able to start the race after 11:50pm each day.
   
What is Practice Mode? How does that work?
Practice mode is available for registered participants, from the time their profile is claimed, until the start of the event. Practice mode allows you to practice with the application and the claim process.
Note – your practice runs will not be saved on the app.
   
On event day:
1. Carry your phone with you. Participants must carry their phone during their runs or walks in order to record their activity.
2. Make sure your phone is fully charged and your GPS is active.
3. Open the SGX Cares Bull Charge Virtual Charity Run application.
4. Select the daily event from event list.
5. Click on your profile, located at the top.
6. Once your profile is selected, click “START RACE” button.
7. Your phone is your timing “chip”! Make sure the app stays running (do not swipe-kill) during your runs or walks.
8. Once you have finished, click “STOP” to end your activity.
9. If you want to complete another activity in the same day you will need to select “Try Race Again”.
10. Click “Yes” to reset results.
11. Follow steps 6-8 in the Mobile App User Guide to record another activity.
   
What if I do not press the “Start” button for my race?
If you do not press the “Start” button, your race tracking will not begin and your activity will not be recorded.
   
What if I do not press the “STOP” button at the completion of my run?
If you do not press the “Stop – Leave Race” button when you finish your chosen distance, your race tracking will continue until you remember to stop the tracking or the event finishes at midnight.
Please note: Your activity will only be accepted if you run or walk, and no other forms of transport will be accepted. If you forget to click “Stop – Leave Race” and you take the MRT, bicycle, bus or car, the distance recorded that is over the maximum running speed of 3:30min/km will be shown as “Under Review” until it is being validated. Once validated, the actual distance that you ran or walked will be reflected accordingly.
   
How do I see my map?
Once you begin your race, you’ll be able to see yourself on two maps which you can switch between. ‘My Map’ shows your actual run course and ‘Event Map’ places you on our unique SGX Cares Bull Charge Virtual Charity Run course. You do not have to complete the run on the ‘Event Map’.
   
3. Connecting the SGX Cares Bull Charge app to Strava
Can I connect the app to my Strava account?
Our app can be linked to your Strava account, allowing you to directly import your Strava results from your run to be your official result. Just click the person icon in the top right-hand corner of the app and scroll through your setting to see the ‘Connect with STRAVA’ button.
Please note: the run you import must have been recorded during the official event period.
 
How do I import an activity from Strava?
In your Account Settings you can select Connect with STRAVA under the Import Activity section, then follow the onscreen prompts.See Here.

 
Strava shows my results as faster than has been reported in the app. Why is it different?
Strava activities usually emphasize ‘Moving’ time instead of Elapsed time. See here. We import the raw route data and our timing is calculated based on the total elapsed time it takes to complete the course distance just like in an actual event.
 
I connected the wrong Strava user account. How do I unlink the account and try again?
You can unlink your Strava account via the Account Edit Profile screen. See here.

Still have a question?
Contact us at sgxbullcharge@ironman.com

About Sponsorship

1. What are the sponsorship packages available?
Please refer to this page for more information.

2. What categories are included in Corporate registration?
Mass Run and Chief Challenge.

3. When is the dateline for sponsorship?
All forms need to be submitted to bullcharge@sgx.com by 30 September 2020.

About Registration

Public Participants

1. How do I register?
As this is a charity run, you will need to make a cash donation (tax-deductible) in order to participate. 
All proceeds go to our five beneficiaries, namely, Autism Association (Singapore), AWWA Ltd, Fei Yue Community Services, HCSA Community Services and Share Services for Charities.

2. What is the registration fee and mode of payment?
Please contact our team at contactus@sgxbullcharge.com to find out more.

 

Corporate Participants

1. How do I register for the race?
You may register at sgxbullcharge.com. Your company must be signed up as a sponsor for the event and a voucher code will be provided to your Corporate Person-in-charge.

2. Do I register with my work or personal email?
Kindly register with your corporate email address.

3. What if I signed up with the wrong email address?
Please reach out to the SGX team at contactus@sgxbullcharge.com to inform us of the error in your registration process.

4. How do I know if my registration is successful?
You will receive a confirmation email upon successful registration, should you fail to receive the confirmation email, please reach out to contactus@sgxbullcharge.com. 

5. Can I register without a voucher code?
No, you will not be able to join the event without a provided voucher code.

6.  Can I sign up for the race if I am based outside of Singapore?
Yes you may, that’s the beauty of taking the event virtual!

7. I registered but did not receive a confirmation email.
Please reach out to contactus@sgxbullcharge.com

8. When will registration of the event close?
Registration for SGX Bull Charge Virtual Charity Run will close at 2359h, 16 October 2020.

9. Why do I need to indicate my height?
The SGX Bull Charge app utilises an instrument called a pedometer, which is often used by joggers and walkers to inform them how far a distance they have gone. Indicating your height will help to get an accurate reading of the distance taken. As the length of a person’s legs is related to their height by a ratio, the latter will affect how long of a step he takes. The longer each step, the more distance a person travels when taking the same number of steps while walking, jogging or running. This ratio, combined with the motions involved in walking and running, is used by pedometers to calculate traversed distances.

10. Where do I redeem my goodie bag/ running t-shirt?
SGX Bull Charge Virtual Charity Run 2020 will see a reduction of our carbon footprint in tandem of going virtual, hence there will not be any physical goodie bags distributed this year. But do look out for the exclusive promotions we will be bringing to you on the SGX Bull Charge App.

11. I am the overall-in-charge for my corporate’s registration. How do I track who has registered?
You may reach out to the the SGX Bull Charge team at contactus@sgxbullcharge.com to request for your corporate’s registration report.

12. Must I form a team of four within my company?
No, you do not need to be part of a team in order to run! Your individual performance will still be tracked and added on to your company’s overall achievement.

13. Is there a minimum distance I have to run?
No, you do not need to cover a minimum distance. However, you are strongly encouraged to run as much as you can within the 2 weeks as you will be contributing to the community map goal of 100,000 km.

About SGX Bull Charge App

Getting Started

1. How do I log in?
An email will be sent to you to inform you to download the SGX Bull Charge app. You will be provided with a temporary password. Once you’ve downloaded the SGX Bull Charge app, login with your registered email address and the temporary email password provided. Upon logging in, please change your password for security purposes.

2. I cannot seem to log in. What should I do?
If you are unable to login, please send an email to contactus@sgxbullcharge.com to inform us of the issues that you have encountered. Additionally, do ensure you have successfully completed your registration for the Virtual Charity Run prior to downloading the app.

3. I have reset my password but I forgot what it is.
Should you forget your password thereafter, you can tap “Forgot password?” and a password reset email will be sent to you.

 

App Features

A. Avatar

1. How do I setup my avatar?
Upon logging into the app, you will be prompted to setup your avatar. You will be able to customise your avatar with different skin tone, hairstyle and attire colors.

2. How do I make changes to my avatar?
Tap on your avatar profile picture on the home page to access your account settings. Tap on “Update Avatar” to access your avatar set up page to make changes to your avatar.

3. Can I save my avatar picture and where will it be saved?
You avatar photo will be downloaded to your Downloads folder. Do check your Downloads folder.

 

B. Create/ Join a Team

1. How do I become a part of a team? 
You can be part of a team by either:
A. Creating a new team. 
B. Joining an existing team that you have been invited to.

2. How do I create/ form a team?
To create/form a team, take these following steps during your app onboarding process after your avatar set up has been completed:
A. Select “Run As A Team” for your Running Mode
B. Tap “Create A New Team” to form a team
C. Key in a team name of your choice
D. Add your team members via their registered email address.

3. How do I join a team?
To join a team, take these following steps during your app onboarding process:
A. Select “Run As A Team” for your Running Mode. 
B. Tap on “Join an Existing Team”. 
C. Key in the team name you have been invited to. 
D. Check the details of the team to ensure that you are joining the right team before tapping “Join This Team”.

4. How do I know if I have been added to a team?
You will receive an email to your registered email address to inform you that you have been added to a team by the team captain. You will be provided with the team name in the email, which you would require to input in the app during the onboarding process in order to join the team.

5. Can I change teams?
No, you will not be able to change your team once you have created or joined one.

6. Are teams required to run together?
No, it is optional to form a team. Every participant is able to run individually in his/her own space any time.

7. Can I still run as an individual despite being in a team?
Yes, you are able to run individually even though you are part of a team. Your individual performance will be tracked and it will contribute to the team’s overall performance, as well as your individual performance.

 

C. Recording your Runs / Walks on the App

1. Can I walk instead of run?
Yes, you may clock your walks via the App.

2. How do I clock my runs / walks?
Login to the App and tap on “Start Running” on the Home page. Thereafter, select either “Run Your Own Route” or “SGX Bull Route”. Once you’re ready to start your run/walk, click on “Start Running”. Once you’ve completed your session, remember to click on “End Run For Today” even if you are running multiple times a day.

3. Can I run indoors on the treadmill?
Yes, you may run indoors on the treadmill to clock your distance. You do have to carry the mobile phone on you in order for the App to track run on the treadmill.

 

D. Run Routes

1. Do I have to run outdoors?
As this is a virtual run, participants can run or walk in your own space – be it indoors or outdoors, at any time.

2. What are SGX Bull Routes?
We also have suggested SGX Bull Route included in the app if you need a route to run or walk. The cities available for SGX Bull Route includes Singapore, Beijing, Shanghai and London. 
You can view the SGX Bull Route by tapping the “My Run”, click on “SGX Bull Route“, click on “Start Running“.
Note: These maps are visual representations only. Participants should remain alert and aware of any traffic and their surroundiings.

 

E. Leaderboards

1. How can I track and see my company’s, my team’s and my own ranking on the app?
There are five leaderboards available:

  • Corporate
  • Team
  • Individual Male
  • Individual Female
  • Chief Challenge

Each leaderboard will show the Top 100 in each category and your own current standing.

2. Are there any prizes for top runners?

The following categories will qualify for prizes:
i. Chief Challenge:

  • 1st place – 6X of total distance clocked by company
  • 2nd place – 4X of total distance clocked by company
  • 3rd place – 2X of total distance clocked by company

ii. Mass Run:

  • Top 3 individual female participants
  • Top 3 individual male participants
  • Top team

3. How do I know if I have won?
The leaderboards for Chief Challenge, Male, Female and Team categories will be updated with the top 100 placings. The top 3 in each category will receive prizes. We will reach out to you via your registered email address to inform you on how to collect/ redeem your prize.

1. When can I download the app?
The app will be available for download in mid-October.

2. Where can I download the app when it is ready?
The app will be available on Google Play for Andriod users and on App Store for iOS users.

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